Refund Policy

At MordanaAtaMaker.com, we strive to ensure your utmost satisfaction with every purchase. However, we understand that there may be instances where you may need to return a product. Our refund policy is designed to be fair and transparent, providing you with clarity and peace of mind when making a purchase.

1. 7 Day Money Back Guarantee:

We offer a 7-day money-back guarantee on all aata maker machines purchased from our website. If you are not completely satisfied with your purchase for any reason, you may return it within 7 days of receiving it for a full refund. Please note that the product must be returned in its original condition and packaging to qualify for a refund.

2. Return Process:

To initiate a return, please contact our customer service team within 7 days of receiving your order. Our team will guide you through the return process and provide you with a return authorization (RA) number. Please ensure that the product is securely packaged and include all original accessories and documentation.

3. Refund Processing:

Once we receive the returned product and verify its condition, we will process your refund within [X] business days. The refund will be issued to the original method of payment used for the purchase. Please note that it may take some time for the refunded amount to reflect in your account, depending on your payment provider.

4. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a defective or damaged product. In such cases, we will provide a prepaid shipping label for the return. We recommend using a trackable shipping service to ensure the safe return of the product.

5. Non-Refundable Items:

Certain items are not eligible for return or refund, including:

• Products that have been used, damaged, or altered after delivery.


• Products returned without a valid RA number.


• Clearance or sale items marked as final sale.

6. Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or repair at no additional cost to you.

Mode of Returns:

We accept returns via mail or courier service. To initiate a return, please contact our customer support team within 7 days of receiving your order. We will provide you with further instructions on returning the item(s).

Duration of Returns:

You have 7 days from the date of receiving your order to initiate a return request. Please ensure that the item(s) are unused, unworn, and in their original packaging with all tags attached.

Mode of Refunds:

Refunds will be issued via the original payment method used for the purchase. Please allow 7 business days for the refund to reflect in your account after the returned item(s) have been received and inspected.

Refund Duration:

Once the returned item(s) have been received and inspected, we will process your refund within 7 business days. You will be notified via email once the refund has been processed.

Exceptions:

• Customized or personalized items may not be eligible for returns unless they arrive damaged or defective.


• Certain non-returnable items may be specified on the product page.

Return Shipping Costs:

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective/damaged item.

7. Changes to the Refund Policy:

We reserve the right to update or modify our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Cancellation Policy

At MordanaataMaker, we strive to ensure your satisfaction with every purchase you make. If you wish to cancel your order, we understand that circumstances may arise that lead to such a decision. Please read our cancellation policy carefully to understand our procedures:

1. Cancellation Period: You may cancel your order within 24 hours of placing it. We process orders promptly, so any cancellations requested beyond this timeframe may not be feasible.


2. Cancellation Procedure: To cancel your order, please contact our customer support team immediately at subhashag2020@gmail.com. Kindly provide your order details for quick assistance.


3. Refund Process: Upon successful cancellation within the stipulated timeframe, we will initiate a refund to your original payment method. Please note that it may take a few business days for the refunded amount to reflect in your account, depending on your bank or payment provider.


4. Non-Cancellable Items: Certain products may not be eligible for cancellation once the order is placed due to expedited processing or customization. Please check the product description or contact us for clarification before placing your order.


5. Return Shipping: If your order has already been dispatched before the cancellation request, you may be responsible for return shipping charges. Our customer support team will provide instructions for returning the item.


6. Cancellation Fees: We do not charge any cancellation fees for orders canceled within the specified timeframe.


7. Refusal of Cancellation: In rare cases, we reserve the right to refuse a cancellation request if the order has already entered the shipping process. However, we will work with you to find a satisfactory solution.


8. Policy Updates: MordanaataMaker reserves the right to update or modify this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

For any further queries or assistance regarding our cancellation policy, feel free to contact our customer support team. We are here to ensure a seamless shopping experience for you.

Contact Us:

If you have any questions or concerns about our refund policy, please feel free to contact our customer service team at subhashag2020@gmail.com or 7230001551.

Thank you for shopping at Mordanaatamaker.com!